FAQ


What is bone conduction and how does it work?

Bone conduction is a very innovative technology that allows you to listen and enjoy your music, podcast, phone calls, and more without actually having anything in your ears. It achieves this by producing vibrations that is then transmitted through your cheek bones and into your inner ear. The benefit of this is that it reduces the risk of damaging your ear drums that typical headphones and earphones would when placed directly in your ear. You also maintain full awareness of the world around you due to the open ear design! Another amazing feature of bone conduction is the fact that it allows individuals with impaired hearing to finally be able to enjoy music like the rest of us!

How long does shipping take?

For details about shipping times, please refer to our Shipping Policy.

Can I get a refund for my order?

If the product has arrived damaged or is non-functional, please contact our support team at support@econoxsound.com or by clicking here and we will gladly provide a full refund for you. Please refer to our Refund Policy to see if you are eligible for a refund!

Can I cancel my order?

If your order has not yet been processed, we will definitely be able to cancel your order and give you a full refund. However, if your order has already been processed we unfortunately can not provide a refund until the item is sent back to us. Please email us as soon as possible if you wish to cancel your order.

What currency will I be charged in?

Our store only accepts USD, you are able to view the prices of the products in your own currency but everything will be processed and you will be charged in USD. Any sale or promotion will be calculated in USD.

How do I make a claim for my warranty?

If you have purchased a 2 Year Warranty and your item has been damaged or become defective and you would like a replacement. Please feel free to reach out to our support team by contacting us here or emailing support@econoxsound.com. Please be sure to provide your full name and email that you used during your purchase so we can look up your order and verify your purchase.

 Why are my items arriving separately?

We store different products in many of our different warehouses located all around the world, we ship out the product depending on where you are located to ensure we deliver with the quickest shipping time possible. If you order the same product it will likely arrive together, but if you order different products there is a chance they will arrive separately.

Is bone conduction technology safe?

Bone conduction technology is completely safe to use! The sound is simply conducted directly into your inner ear and does not go through your ear drum. However, just like every other headphones or earphones. Listening to music at excessively high volume can damage your ears and cause hearing loss. Please use your device responsibly and listen to high volume at your own risk.

If you have any further questions or troubles, please feel free to reach out to us and we will be more than happy to assist you. Click here to contact us or email us directly as support@econoxsound.com